Support
If you are not an existing customer, please Contact Us.
Talk with a Specialist
High-Performance Operational Support
Our specialists are committed to providing the resources and training required to ensure the optimal performance of Swift Sensors advanced wireless monitoring solutions.
General Support
Monday-Friday, 8am-7pm (CT)
4611 Bee Caves Rd, Ste 214
Austin, TX 78746
+1 512-256-7552
[email protected]
Accounting Support
+1 512-256-7552 ext. 3
[email protected]
Warranty and Returns
FAQ
How does the Swift Sensors system work?
A Swift Sensors system requires the purchase of at least one gateway, at least one sensor, and a monitoring plan.
- We offer over 30 types of wireless sensors. Each sensor is smaller than a credit card and has battery life of 6-8 years. The sensor transmits data via Bluetooth 5 (BLE5) and connects to the gateway with a push of a button.
- The gateway receives data from each sensor and then transmits the data to the cloud console via local ethernet, WiFi, or cellular network (optional module). Each gateway supports up to 150 sensors within a 500 foot radius.
- The monitoring plan is very simple. The fee is based on the number of sensors you deploy. You can pay monthly, annually, or multi-year. There are no contracts required. View real-time analytics, download compliance reports, and receive instant mobile alerts on any device.
What is the signal range of the sensors?
The sensor range is generally 500 ft (150 m) depending on the facility infrastructure and equipment located between the sensor and the gateway. The sensors use the BLE5 wireless communication protocol which allows signal transmission through doors and walls constructed of standard building materials.
What is the battery life of the sensors?
Each sensor uses two AAA lithium polymer batteries with an average lifespan of 6-8 years. Replacement batteries are readily available at hardware stores and various retail locations.
How does the monitoring plan work?
The monitoring plan is very simple. The fee is based on the number of sensors you deploy. You can pay monthly, annually, or multi-year. There are no contracts required.
What is the Swift Sensors Console?
The Swift Sensors Console is a robust cloud-based monitoring, alerts, and reporting platform viewable remotely on any device. The Console is used for hardware setup and system configuration. The Console presents analytics that provide trend analysis, historical documentation, compliance reporting, and deep insights into equipment performance, facility operations, and environmental conditions. The platform is customizable and adaptable to any industry with unparalleled ability to search, filter, sort and view critical measurement and performance data. Configurable instant alerts enable immediate corrective actions when significant events occur. Alerts can be sent to individuals or groups via SMS text, email, or voice.
What about system security?
The Swift Sensors monitoring, alerts, and reporting platform was developed and is maintained by industry experts with extensive experience in network security. Sensor to gateway communication utilizes BLE5 and 128-bit AES encryption. Gateway to cloud Console communication utilizes ethernet, WiFi, or cellular (optional module) and 256-bit AES encryption. Data is securely transmitted over Secure Sockets Layer (SSL) on port 443. The Swift Sensor network does not allow any outside communication. As a result, the Swift Sensor network is incredibly secure.
Can I buy just the sensors?
Swift Sensors only communicate with Swift Sensors gateways. Swift Sensors gateways only communicate with the Swift Sensors Console. The Swift Sensor network does not allow any outside communication. As a result, the Swift Sensor network is incredibly secure. The Swift Sensor Console, however, features a robust API which can be utilized to communicate with 3rd-party applications.
