The Swift Sensors Difference
Our success is based on your satisfaction which is just one of the reasons we provide the best customer service and support in the wireless sensor industry. We support you every step of the way, and we aim to exceed your expectations.
We Build Long-Term Relationships
Everything we do at Swift Sensors is designed to deliver long-term value and satisfaction for our customers. In fact, we’re so confident that our products can do the job, we offer every new customer a “no questions asked” 30-day satisfaction guarantee.
We keep the cost of entry low with our gateway and sensor pricing and focus on sustained value from ongoing monitoring, notifications, reporting, and analysis through our console software. Our annual subscription nets out to only 18 cents/day per sensor.
We depend on long-term relationships with our customers for our revenue stream.
5-Star Customer Service and Support
Dedicated Support Representative
The Swift Support team is always available and responsive when I have a question or an issue. Their support is the best of any vendor I work with.Proactive Onboarding and Support
Swift Sensors supported me even long after the sale. They walked me through the software and initial configuration of the system. And, they check in on my system periodically and whenever they notice any issues and they set up a call to get us back on track. Incredible!System Reliability
We replaced a competing system with Swift Sensors and we’re so happy we did - the sensors never lose connection and the software is much more intuitive with better functionality.Customization
We saw a need for some additional reporting and validation tools and were able to work directly with the R&D team at Swift Sensors to share our ideas. They were able to add the capabilities we needed in a very elegant way that is now available for all of their customers. We’ve been very impressed with their customer focus.Upgrades
We were able to continue using our old sensors when their Series 3 system came out, which was great. Over time, once we saw how much better the new sensors were, Swift Sensors worked with us to upgrade to Series 3 without disrupting our process, or our budget! They’ve been a fantastic partner for us over many years.Product Quality and Performance
The Most Intuitive Software in the Industry
We pride ourselves on delivering a powerful set of features in the most intuitive, easy-to-use software console in the industry. You can be up and running in as little as 15 minutes with the system. And, all of the functionality in our software is built using our API, so anything you need to integrate with other systems is available through our REST APIs.
Designed and Manufactured for Quality
Our sensors and gateways are designed in the United States using only high-quality components from reputable manufacturers for more accurate and consistent measurements and longer lifecycles. And, in our manufacturing process we apply conformal coating and gasket seals to protect against the elements with an IP66 rating.
Built for Performance, Security, and Scalability
Our sensors are factory-calibrated to ensure they meet the specifications provided. Our software is built by industry veterans with military-grade security to protect your data and corporate networks. Whether using one sensor or 100, you can trust our system will scale with your needs without running out of steam or become overly complex.
More than just talk...
We stand behind these claims with a set of policies that remove any questions or risk in your decision and ensure your success…
Direct Technical Support for the Lifetime of Your Subscription
Our Customer Support Team offers an introductory system onboarding session to get you up and running. We'll help you configure your system and answer your questions. Plus, we offer ongoing direct support via phone or email when you run into questions down the road for as long as your subscription is active.
Warranty Replacement for Any Sensor (2 Years) or Gateway (Lifetime)
Our gateways are the heart of our system. If one of your gateways fails for any reason under normal use, we'll replace it free of charge. And, any sensor that fails within two years of purchase, we'll replace under warranty. We're committed to keeping your system up and running with uninterrupted coverage of your equipment, facility, or business process.
No Questions Asked 30-Day Satisfaction Guarantee
If you're still not sure about our system, we'll let you try it with a no-risk satisfaction guarantee. When you purchase a new system, we offer special 30-day payment terms for new customers. If you aren't fully satisfied after 30 days, simply return the hardware and we'll cancel your account. You're free to try to system and prove to yourself that it can do the job.