About University Campus Dining
A private research university located in Nashville, Tennessee, is home to one of the most globally minded student communities in the Southeast. To meet the expectations of the population, University Campus Dining operates a distributed food service footprint that includes seven full-service kitchens, three markets, and a coffee shop spread across the university’s campus. The program is intentionally diverse: it includes a dedicated kosher kitchen, a Southeast Asian kitchen, a 100% allergen-free kitchen, and a range of residential and retail concepts that serve high-end, chef-prepared meals multiple times a day.
The Challenge
A legacy monitoring platform was hardwired into the campus internet using ethernet cabling. Sensor wires were run through doorways and duct-taped to the frames, with much of the tape already falling off and wires pulling loose. The system generated a constant stream of offline alerts, to the point that managers had asked to be removed from the notification list. Two hundred and thirty-three unacknowledged offline alerts in a single year, with no vendor support, told Scott that the previous platform could not be trusted to protect expensive food inventory or to reliably notify his team when a real problem was occurring.
